A recent New York Times article entitled The Dicey Parent-Teacher Duet, looks at the delicate balance these days in the relationship between parents and teachers and, in part, takes up the question of the pros and cons of digital communication between the two groups. While the article is mainly directed at teachers, both sides should probably take note of some of the suggestions that were made, which is why I take up the issue here.
Of course, it is obvious that digital communication between parents and teachers can be very powerful. It is timely, quick and easy and can be done asynchronously, or in other words, when both parties have time during the busy working day. In the overwhelming majority of cases, this works very well.
There is, of course, the potential for issues and if you are a parent who likes to text or send email to staff at your child's school, here are some things to think about:
- Remember that you are not likely to get an instant response from teachers. For example, if you send a message at the beginning of the day, you are not likely to hear right back because they often are in class all day with little or no breaks. They are also unlikely to respond in the evening between 6 and 9 p.m. because that is when they are taking care of their own family's needs.
- It is so easy to send off a text or email when you are annoyed and just escalate matters that could have been settled face to face or on the phone with little or no conflict. Try not to use emails or texts with teachers and administrators for anything but simple information like appointments or requesting homework assignments in the case of absences.
- If it is delicate matter, pick up the phone and call to schedule a meeting. This conveys that you think that whatever you want to discuss is important.
- Don't write a long list of complaints and send it as an email and expect a long detailed response in return. Teachers have lots of other parents and students to deal with and not going to answer all your concerns point by point. Make it short, simple and to the point.
- If you know that the teacher can't answer the question without asking colleagues, ask in the email that they let you know this or otherwise respond to this initial email. Parent's number one complaint about emailing with teachers is initiating communication and never receiving a reply. Make sure you ask for an interim email. You might not get it, but it can't hurt.
- If you use email for minor issues with a teacher, don't copy the principal or department head or other administrator. This sends the message that you don't think there is even a chance you will be able to work this out on your own. It may come to that stage, but don't start out that way. It is disrespectful to the teacher.
- Proceed with restraint. Kids complain about teachers just the way they complain about their parents. Sometimes a day can solve everything, so don't email until you know that whatever seemed so awful today really is a problem unless there is time issue.
- It took me a long time to recognize this, but as the old saying goes "you can catch a lot more flies with honey than vinegar." What that means is that just as you would like to hear positive things from the teacher about your child, your child's teacher also wants to hear that they are doing well. Accentuate what they are doing that is working well with your child before you dive into the problems. In day-to-day correspondence, it also does not hurt to thank teachers for the efforts they make on behalf of your child and others. Or do something totally radical - just send a note to a teacher when your child has had a particularly good day and let them know!
- I recently came across this quote by Maya Angelou and I think it sums it up - "People will forget what you said, people will forget what you did, but people will never forget how you made them feel." You are more likely to get your problems solved if you play nicely from the beginning. Don't make mountains out of molehills unless you need to. There are definitely times in which you may need to stand up for your child, but pick your pitched battles when you can.